Refund policy
RETURN AND REFUND POLICY
At LIETO, we value customer satisfaction. Information about returns is provided below. For detailed legal conditions, see the Distance Sales Agreement.
RIGHT OF WITHDRAWAL
You may exercise your right of withdrawal within 14 days of receiving the product, without giving a reason.
To exercise this right:
Email: info@lieto.com.tr
Phone: +90 554 637 29 37
RETURN CONDITIONS
- The product must be in its original packaging, unopened and unused.
- Being a food product does not, by itself, remove your right to return. However, the right of withdrawal may not apply to products with opened packaging, broken seals or products unsuitable for return for hygiene reasons.
- These conditions do not apply to defective, damaged or incorrectly supplied products; your statutory rights remain reserved in all cases.
RETURN ADDRESS
LIETO – Returns Department
Balatçık Mahallesi 8950/6 Sokak No:1 Daire:9, Çiğli / İzmir
Our designated return carrier is DHL. No return shipping charge is passed on to you when you use our designated carrier.
Before sending a return, we recommend contacting us at info@lieto.com.tr for the current return procedure.
REFUNDS
If you duly exercise your right of withdrawal and send the product back, your payment is refunded to the original payment method within the statutory time limits. The time your bank takes to reflect the refund in your account is outside our control.
DAMAGED OR INCORRECT DELIVERY
If your product arrives damaged, defective or different from what you ordered, please contact us as soon as possible:
Email: info@lieto.com.tr
Phone: +90 554 637 29 37
For detailed legal information, see the Distance Sales Agreement and Pre-contractual Information Form.
EXCHANGES AND RETURNS
We accept exchanges for products meeting the return conditions. The customer prepares the return shipping label. We process the refund within 5 business days after the returned product reaches us.
