DISTANCE SALES AGREEMENT

1. PARTIES

This Distance Sales Agreement (“Agreement”) is concluded between the SELLER identified below and the BUYER/CONSUMER placing an electronic order through lieto.com.tr, under Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.

1.1. SELLER

Name: Ebru Dönmez
Brand: LIETO
Business address: Ayrancı Mah. Selimiye Cad. Beyazıt Apt. No: 9 İç Kapı No: 9 Çankaya / Ankara
Tax office: Hitit
Tax identification number (VKN): 3120188728
Phone: +90 554 637 29 37
Email: info@lieto.com.tr
Website: lieto.com.tr

Return address: Balatçık Mahallesi 8950/6 sokak No:1 Daire:9 Çiğli Balatçık Odespark İzmir
Designated return carrier: DHL

1.2. BUYER

The BUYER’s first and last name, delivery address, billing address, phone number and email address are the details supplied by the BUYER during ordering and included in the electronic order record. They form an integral part of this Agreement.

2. SUBJECT OF THE AGREEMENT

This Agreement regulates the parties’ rights and obligations concerning the sale, payment and delivery of the products ordered electronically by the BUYER through the SELLER’s website lieto.com.tr.

The name, essential characteristics, quantity and number, tax-inclusive sale price, any discount, shipping or delivery charge, payment method, delivery details and total order amount are shown in the order summary and Pre-contractual Information Form.

The order summary, Pre-contractual Information Form and electronic order record form integral parts of this Agreement.

3. PRE-CONTRACTUAL INFORMATION AND CONCLUSION

Before completing the order, the BUYER is informed of the SELLER’s identity and contact details, essential product characteristics, total sale price, any shipping and other additional charges, payment method, delivery conditions, whether a right of withdrawal exists, its conditions, return conditions and designated return carrier.

The BUYER can review the Pre-contractual Information Form electronically before confirming the order.

The distance sales contract is concluded when the BUYER electronically confirms the order that creates an obligation to pay. Information confirming successful creation of the order is sent electronically to the BUYER.

4. PRODUCT INFORMATION

Essential product characteristics are provided on the relevant product page and pre-order information screens.

The BUYER must review the product description, quantity, packaging and other essential characteristics before purchase.

The SELLER follows the principle of not providing misleading or unverified product information.

5. PRICE AND TOTAL ORDER AMOUNT

The applicable sale price is the tax-inclusive price shown on lieto.com.tr on the order date. The total payable amount is clearly shown before confirmation.

The total is calculated taking into account the product price, taxes where applicable, any shipping/delivery charge and other charges expressly accepted by the BUYER.

No additional charge may be added after completion without the BUYER’s express consent.

6. PAYMENT

The BUYER pays using one of the methods offered on lieto.com.tr. Payments may be carried out through authorised banks and/or payment service providers used by the SELLER.

Card and payment information may be processed through the secure systems of the relevant payment provider and financial institutions.

The order may not be completed if the bank or payment provider does not approve payment.

7. INVOICING

The invoice is issued according to the billing information supplied by the BUYER and applicable tax legislation. It may be sent electronically and/or with the product using a legally permitted method.

The BUYER is responsible for entering accurate and complete invoice details.

8. DELIVERY

Products are sent to the delivery address supplied during ordering. The SELLER aims to dispatch within the period stated during ordering or separately communicated to the BUYER.

For goods, delivery does not exceed the statutory maximum period, subject to exceptions for products specially prepared to the consumer’s wishes or personal needs.

Delays and delivery problems caused by incorrect or incomplete delivery or contact information supplied by the BUYER are assessed according to the circumstances.

9. SHIPPING, LOSS AND DAMAGE

The SELLER is responsible, within the scope of applicable legislation, for loss or damage until delivery to the BUYER or a third party designated by the BUYER.

If the BUYER specifically requests a carrier other than the one designated by the SELLER, responsibility is assessed under applicable legislation.

If a package arrives broken, crushed, opened, leaking or seriously damaged, the BUYER is advised to notify the carrier where possible and contact the SELLER.

The absence of a delivery damage report does not automatically remove the BUYER’s statutory rights concerning defective goods.

10. RIGHT OF WITHDRAWAL

Subject to statutory exceptions, the BUYER may withdraw from the distance purchase within 14 days without giving a reason or paying a penalty.

For goods, this period begins when the BUYER or the designated third party receives the product. The BUYER may also withdraw between conclusion of the contract and delivery.

It is sufficient to direct the withdrawal notice to the SELLER within the 14-day period.

Email: info@lieto.com.tr
Phone: +90 554 637 29 37

For evidence of exercising the right, notice in writing or through a durable medium is recommended.

11. RETURNING THE PRODUCT AFTER WITHDRAWAL

The BUYER must send the product back within 14 days of directing the withdrawal notice to the SELLER.

Return address:
LIETO – Returns Department
Balatçık Mahallesi 8950/6 sokak No:1 Daire:9 Çiğli Balatçık Odespark İzmir

Designated carrier: DHL

When the BUYER returns the product through DHL as specified in the Pre-contractual Information Form, return shipping costs are not charged to the BUYER under applicable consumer legislation.

Before dispatch, the BUYER is advised to contact info@lieto.com.tr for the current return procedure to ensure correct routing.

If the BUYER uses a different carrier, the return process and any additional transport costs are assessed under applicable legislation.

12. REFUNDS

If the BUYER duly exercises the right of withdrawal, the SELLER refunds collected amounts within the statutory period.

When the product is handed to the return carrier specified in the Pre-contractual Information Form, the statutory refund period begins on that date. If a different carrier is used, the period may begin when the product reaches the SELLER.

For withdrawal before delivery, the period begins when the SELLER receives the withdrawal notice.

Refunds are made in accordance with the original payment method, without additional costs or obligations for the BUYER, and using the statutory method and time limits.

The time banks or payment providers take to reflect the refund in the BUYER’s account may be outside the SELLER’s direct control.

13. EXCEPTIONS TO WITHDRAWAL

The exceptions in the Regulation on Distance Contracts apply. Unless otherwise agreed, withdrawal may not be available particularly for:

• Products whose price depends on financial market fluctuations beyond the SELLER’s control
• Products prepared to the consumer’s special wishes or personal needs
• Products liable to deteriorate quickly or with a short expiry period
• Products whose protective packaging, tape, seal, package or similar protection is opened after delivery and which are unsuitable for return for health or hygiene reasons
• Products mixed with other goods after delivery and inseparable by their nature
• Other goods and services specifically excluded under legislation

Being a food product alone does not automatically mean there is no right of withdrawal.

An exception applies only if the product and actual circumstances meet the conditions in the Regulation on Distance Contracts.

The BUYER’s statutory rights regarding defective, spoiled, damaged or non-conforming products remain reserved.

14. DEFECTIVE, DAMAGED, INCOMPLETE OR INCORRECT PRODUCTS

If a product is delivered defective, spoiled, broken, leaking, incomplete or different from the order, the BUYER may contact the SELLER:

Email: info@lieto.com.tr
Phone: +90 554 637 29 37

The BUYER’s elective rights concerning defective goods under Law No. 6502 remain reserved. Exceptions to withdrawal do not remove statutory rights concerning defective goods.

15. IMPOSSIBILITY OF PERFORMANCE

If delivery becomes objectively impossible, the SELLER informs the BUYER within the statutory period. Collected amounts, including any delivery costs, are refunded within statutory time limits.

A product merely being out of stock does not alone constitute impossibility of performance under legislation.

16. FORCE MAJEURE

If obligations cannot temporarily or permanently be performed due to events beyond the parties’ control, including natural disasters, war, terrorism, epidemics, strikes, lockouts, widespread transport or communication disruptions, public authority decisions or similar extraordinary events, responsibility is assessed according to the event and applicable legislation.

The SELLER informs the BUYER within a reasonable time of any event materially affecting performance.

17. PERSONAL DATA PROTECTION

The BUYER’s personal data is processed under Law No. 6698 and related legislation.

Details of processing purposes, legal grounds, recipients, retention periods and data subject rights are in the Personal Data Notice (KVKK) published on lieto.com.tr.

Data may be shared with relevant service providers to the extent necessary under legislation for payment, shipping, e-commerce infrastructure and similar services.

18. COMMERCIAL ELECTRONIC COMMUNICATIONS

Communications necessary to establish and fulfil the order, including confirmation, payment, invoicing, shipping, delivery, returns and customer service, may be sent to the BUYER.

Advertising, campaigns, promotions or marketing communications are sent according to separately granted permission where required by applicable legislation. Purchasing alone does not constitute marketing permission.

19. ELECTRONIC RECORDS

Order records, the Pre-contractual Information Form, electronic agreement, payment, invoice and delivery records, electronic correspondence, return and withdrawal notices may be retained electronically for statutory periods.

20. DISPUTE RESOLUTION

For consumer disputes arising from this Agreement, the BUYER may apply to competent Consumer Arbitration Committees and Consumer Courts within the monetary thresholds and jurisdiction rules established by applicable legislation.

Other statutory rights to apply, complain or bring proceedings remain reserved.

21. NOTICES

The BUYER must ensure order and delivery contact details are correct and current.

Notices to the SELLER may be sent to:
Email: info@lieto.com.tr
Phone: +90 554 637 29 37

For time-sensitive notices such as withdrawal, a method providing evidence is recommended.

22. ENTIRE AGREEMENT

This Agreement is considered together with the order summary, Pre-contractual Information Form, essential characteristics stated on the product page and order information supplied by the BUYER.

Order-specific product names, quantities, prices, shipping charges, payment methods and delivery details are included in the electronic order record.

23. EFFECTIVENESS

The BUYER acknowledges having the opportunity to review the Pre-contractual Information Form and supplied order details electronically before completion.

This Agreement takes effect when the BUYER electronically confirms an order creating an obligation to pay. Electronic order records form integral parts of the Agreement.

SELLER

Ebru Dönmez – LIETO
Ayrancı Mah. Selimiye Cad.
Beyazıt Apt. No: 9 İç Kapı No: 9
Çankaya / Ankara

Tax office: Hitit
VKN: 3120188728
Phone: +90 554 637 29 37
Email: info@lieto.com.tr
Website: lieto.com.tr

Return address:
Balatçık Mahallesi 8950/6 sokak No:1 Daire:9 Çiğli Balatçık Odespark İzmir
Return carrier: DHL

LIETO
The land’s legacy.